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How do I receive GIULIO email updates?
To keep up to date with the latest arrivals, promotions and editorial, sign up to our mailing list by clicking here and following the instructions.
How do I place an order on your site?
To place an order online, follow these simple steps:
- Once you have found an item you would like to purchase, select the size and add it to your cart. If you wish to continue shopping, you can return to your cart at any point by clicking the icon in the top right-hand corner and proceeding to checkout.
- Enter your payment details and information.
- Once your order is complete, you will receive order confirmation via email. Your order will be prepared and packed and sent out for delivery.
Where can I find size & fit advice?
Use our size-guide to help you find your correct size and conversions.
Can I cancel or make changes to my order?
Once your order has been placed, we will work as quickly as possibly to ensure it is sent out to you. If you do happen to have any changes, please make sure you contact us as soon as possible. You can call us on 00(44)1223 316900 or email us at email@example.com.
How will my order be packaged?
Your order will be prepared and neatly wrapped by our distribution team and secured in a protective box to ensure your order is delivered in immaculate condition.
What is your returns policy?
If you are not completely satisfied with the goods you have received in your order, we accept returns within 28 days of delivery. You can find our full returns policy here.
Can I return my order in store?
You can return your order in store by displaying your order confirmation email and reason for return to a member of staff.
When will I receive my order?
Once your order has been fulfilled, you will receive a notification informing you of your tracking information. You can track your order through DHL Express here. Orders being delivered to the UK are usually next day whilst orders overseas can take between 1-3 days.
When will I receive my refund?
Once your refund has been processed, you will be notified via email. Refunds usually take 3-5 working days to be returned to you via your original form of payment.
Do you have a store?
Yes, you can visit us in store at 24-32 King Street, Cambridge, CB1 1LN, United Kingdom.
How does Klarna - Pay Later work?
Please see here for full details of how Klarna - Pay Later works.
How does Klarna - Pay in 3 work?
Please see here for full details of how Klarna - Pay in 3 works.
Can I collect my order in-store?
DUE TO TIER 4 RESTRICTIONS, WE CURRENTLY CANNOT OFFER OUR CLICK & COLLECT SERVICE AT THIS MOMENT IN TIME.
We now offer a “Click & Collect” service from our store in Cambridge.
At the checkout, please select “Click & Collect” as the delivery method. This service is free!
Once your order has been processed, you will receive a notification to inform you that your order is ready to be collected. Only the customer on the order may collect the item.
You will need to bring your order confirmation and your photo ID (passport or driving licence only). We will also ask you to sign for your order. Please note that without these, we are unable to release your order and the items will be refunded.
Any items that are not collected after 7 days will be refunded.
For more information on Click & Collect, please contact us at firstname.lastname@example.org.